When a practice is in the “succeed” phase of Patient-Centered Medical Home recognition, it is important they do just that – succeed in the activities they have diligently worked on during the transformation phase. All too often, after the initial recognition is achieved, practices slide back to their old ways of doing things and the efforts they put into achieving recognition are not sustained.
Our PCMH Sustainability Service is conducted through a series of touch points of communication and work throughout the year. Each consists of about eight hours of advising and is done remotely. We review reporting and quality improvement efforts, and we perform miniature audits geared to ensure that your practice is maintaining the workflows, roles, responsibilities and processes established during the transformation phase.
As with all of our engagements, our Sustainability Service is fully customizable. Your practice can add to the base service to meet your unique needs. For example, medical groups with multiple locations may want more hours per quarter to work through strategies, reporting and individual practice level support, or your practice may be interested in annual in-person training for staff.
Examples of additional focus areas for services include: